5 Step Investigation Process
Step 1 - Select a service that's right for you
It only takes 5 simple steps to have your wages and entitlements verified by Paycheck Investigators.
The first step is to select the best service for your situation.
To determine the most beneficial service for you, please review the information on our website. If you would prefer to discuss your situation with a Customer Service Representative, please phone us on (07) 3315 5044 or email info@paycheckinvestigators.com.
Remember, if you have more than one job you would like reviewed, different services may be beneficial for each job.
Step 2 - Subscribe to our services
To subscribe to a service you have selected, download and complete the Pay Checking Agreement. If you would prefer, contact us by phone or email, and a Customer Service Representative will send you a Pay Checking Agreement for you to complete and return.
You will be required to nominate your preferred methods of communication on the Pay Checking Agreement. Your choices include: E-mail, Phone, Fax and Post. You are able to choose any or all of these options.
If you have requested a Pay Checking Agreement be sent to you, please return the completed agreement by and relevant Pay Information to the following address:
Paycheck Investigators
Reply Paid 2311
New Farm QLD 4005
or by fax to:
(07) 3315 5044
| The Pay Information for each service that you will also need to provide us includes: | |
| Service | Pay Information |
|---|---|
| Paycheck Reviewing | Payslip/notifications & workplace agreement or contract |
| Paycheck Monitoring | Payslip/notifications & workplace agreement or contract |
| Paycheck Assurance | Only Pay Checking Agreement required initially |
| Leave Check | Payslip/notifications & workplace agreement or contract |
| Superannuation Check | Payslip/notifications & superannuation statements |
| Higher Education Check | Payslip/notifications & HECS/HELP statement |
Please remember to keep a copy of the Pay Checking Agreement for your records.
Step 3 - Pay Information Reviewed
As we respect your desire to stay informed and ensure that your confidential information is kept safe, you will be notified when we receive all necessary Pay Information and our review will commence.
We will keep you up to date with the progress of our review at each stage!
Step 4 - Receive your Payment Discrepancy Report
After our review is complete, your Payment Discrepancy Report will be compiled and dispatched by your preferred method of communication.
Unless we notify otherwise, your Payment Discrepancy Report will be issued within the following time periods:
| Service | Payment Discrepancy Report Issued |
|---|---|
| Paycheck Reviewing | 28 days |
| Paycheck Monitoring | 7 days |
| Paycheck Assurance | 28 days* |
| Leave Check | 7 days |
| Superannuation Check | 7 days |
| Higher Education Check | 7 days |
*50 subscribers are required
If you nominate to receive your Payment Discrepancy Report by e-mail, you will also receive an e-mail specifying the details of any errors to assist you in communicating with your employer.
Step 5 - Recover your missing entitlements
After receiving your Payment Discrepancy Report, you will be empowered with information to resolve any discrepancies with your employer.
As outlined in our Pay Checking Agreement, if you are unable to recover any of the amounts listed in the Payment Discrepancy Report, notify us with the details within the specified period of time and you will not be charged the Success Fee (where Success Fee is applicable).
Complete the Pay Checking Agreement to subscribe to our services.
